Awesome customer service!

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Cindie2dds
Posts: 68
Joined: Thu May 28, 2009 8:49 pm
Location: Texas

Awesome customer service!

Post by Cindie2dds » Sun May 23, 2010 9:30 pm

Okay, I made a mistake. I had my brain in three different programs for the fall trying to decide what to do with my girls. I ordered a lot of different items at different times, probably not the smartest thing. I noticed tonight that I ordered the Teacher's Manuals for Singapore 1A/B (which you don't need for Beyond, but you do for LHFHG) and I forgot Juliette's Beginning Reader Bible. I emailed HOD earlier this evening and asked for help. They have already gotten back to me and are mailing my Bible out this week, we are just doing an exchange. I was floored that they emailed me on a Sunday, but also that they are going to mail the Bible out before I've even received my own mistake. I am just so impressed with the customer service I had to tell you all!

Thank you, Mike & Carrie!
Wife of 17 years to Gary, mom to girls:
Starting our journey with HOD in August!
Juliette (Jan/04) BLHFHG
Jordan (Jul/06) LHTH

my3sons
Posts: 10702
Joined: Sun Aug 26, 2007 7:08 pm
Location: South Dakota

Re: Awesome customer service!

Post by my3sons » Mon May 24, 2010 9:56 am

They will be so glad to hear this! Carrie works so very hard to be accessible to as many people as possible, and Mike works equally hard at all of his responsibilities with HOD customer service - I think it's because he views HOD as a ministry with all of his heart. I also think it's because he's married to a homeschool mom who wants her stuff as soon as possible! :D He gets that. :wink:

In Christ,
Julie
Enjoyed LHTH to USII
Currently using USI
Wife to Rich for 28 years
Mother to 3 sons, ages 23, 20, and 16
Sister to Carrie

DHT1999
Posts: 274
Joined: Sun Feb 22, 2009 10:00 pm
Location: Alabama

Re: Awesome customer service!

Post by DHT1999 » Mon May 24, 2010 10:42 am

I've experienced similiar things... more than once!! HOD has the BEST customer service. I have ordered from many different suppliers and I have never been treated with this level of respect and care. Makes me feel important and I guess I like that :D .
2011-2012: Creation to Christ & Bigger Hearts

"He maketh the barren woman to keep house and to be a joyful mother of children." - Psalm 113:9

Carrie
Site Admin
Posts: 8128
Joined: Wed Aug 15, 2007 8:39 pm

Re: Awesome customer service!

Post by Carrie » Wed May 26, 2010 7:43 pm

Oh! I'm so happy to hear it! :D Mike and the boys work very hard to make sure our customers are satisfied. I'll pass along your words of encouragement to them as that will mean so much! :D

We pray HOD may be a blessing you on your homeschooling journey! :D

Blessings,
Carrie

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