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New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 7:59 pm
by tollhousemom
Hi ladies,
Carrie mentioned the new book substitution policy and shipping options (including a free shipping option) in a previous post. Can someone point me in the right direction to find this information on the website or explain the new policies? My tech skills are lacking today and I'm just not finding it!

Thanks,
tollhousemom

Re: New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 9:34 pm
by Heather4Him
I'm not sure where it is on the site, but I did see it in the new catalog that came this week!

Re: New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 9:49 pm
by tollhousemom
Oh sure, rub it in!! LOL!!

(On behalf of those who have not received a new catalog yet!)

Re: New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 10:01 pm
by Heather4Him
Sorry about that! ;) I was just thinking if you had the catalog you could see the new policy. Have you seen it on the site already, or do you need to know what it says? I can try to sum it up here if you would like!

Re: New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 10:11 pm
by Heather4Him
The following packages are allowed one title substitution per package:
DITHOR (Book Packs), LHTH, LHFHG (Economy), Beyond (Economy and Deluxe), Bigger (Economy, Science, Deluxe, and Extension), Preparing (Economy, Science, Basic, Deluxe, and Extension), CTC/RTR/Rev.2Rev (Science, Basic, and Extension)

The following is allowed TWO substitutions per package:
CTC (Economy)

The following are allowed THREE substitutions per package:
RTR/Rev.2Rev. (Economy)

SHIPPING CHANGES:
$300.-399. was $29.95, now $10.00
$400. and up FREE SHIPPING!!

Re: New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 10:15 pm
by mom2fiveboysnc
I was curious about this too. What books are you allowed to substitute for? Anything else in the HOD catalog or is it limited to certain guides/packages? Thanks for posting that info.

Re: New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 10:22 pm
by Heather4Him
It says a "one-for-one substitution with any book that we offer of equal or lesser value to the book(s) you already own".

Re: New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 10:24 pm
by mom2fiveboysnc
Thanks so much Heather!

Re: New Book Substitution Policy & Shipping Info

Posted: Wed Mar 30, 2011 11:11 pm
by Mercy
I thought I heard someone say "free shipping!" Lol!
That is very cool. I am all for deals whenever possible. :mrgreen:

Re: New Book Substitution Policy & Shipping Info

Posted: Thu Mar 31, 2011 5:22 am
by tollhousemom
Thanks, Heather!

I appreciate you taking time to sum it up. I already own several books in the next package that I'll be ordering (RTR) so this will be helpful for me.

Now to get my catalog! I guess it would be too much to ask you to summarize that. :lol:

Re: New Book Substitution Policy & Shipping Info

Posted: Thu Mar 31, 2011 8:41 am
by Heather4Him
tollhousemom wrote:Thanks, Heather!

I appreciate you taking time to sum it up. I already own several books in the next package that I'll be ordering (RTR) so this will be helpful for me.

Now to get my catalog! I guess it would be too much to ask you to summarize that. :lol:
LOL--maybe a bit! ;) It's 79 pages!! :shock: :D

Re: New Book Substitution Policy & Shipping Info

Posted: Thu Mar 31, 2011 8:51 am
by pjdobro
Thanks Heather for that summary. I can hardly wait to get my copy too. I guess we just have to be patient. Being farther away from South Dakota means our guides will take longer to get here. I really feel like it will come today though. I'm going to be watching for the mail! :D