I just want to thank HOD for the EXCELLENT customer service

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Missy OH
Posts: 54
Joined: Fri May 23, 2008 10:16 am

I just want to thank HOD for the EXCELLENT customer service

Post by Missy OH » Wed Mar 03, 2010 7:06 pm

you have given me. You went above and beyond to take care of me for something that wasn't even your fault in any way. Thank you for taking such good care of your customers.

Blessings,
Melissa

my3sons
Posts: 10702
Joined: Sun Aug 26, 2007 7:08 pm
Location: South Dakota

Re: I just want to thank HOD for the EXCELLENT customer service

Post by my3sons » Sat Mar 06, 2010 8:07 pm

Mike and Carrie will be so pleased to read this! They really do strive for excellent customer service - thanks for letting them know they're hitting the mark! :D

In Christ,
Julie
Enjoyed LHTH to USII
Currently using USI
Wife to Rich for 28 years
Mother to 3 sons, ages 23, 20, and 16
Sister to Carrie

Carrie
Site Admin
Posts: 8128
Joined: Wed Aug 15, 2007 8:39 pm

Re: I just want to thank HOD for the EXCELLENT customer service

Post by Carrie » Sat Mar 06, 2010 9:18 pm

Melissa,

Thanks so much for sharing! :D I'll pass this on to my husband, as it is such an encouragement to him. He works very hard to provide excellent customer service. :D We pray that the Lord may bless your time spent with Heart of Dakota.

Blessings,
Carrie

momofgreatones
Posts: 120
Joined: Fri Dec 18, 2009 9:00 pm

Re: I just want to thank HOD for the EXCELLENT customer service

Post by momofgreatones » Sun Mar 07, 2010 4:31 pm

Just want to pop in to say I noticed the excellent customer service as well. It isn't something that you get all the time so the great and prompt customer service from HOD is SO NICE!!

Monique
Monique

dd 18 graduated!
dd 16 studying for CLEPs
dd 14 Studying for CLEPs
ds 12 CTC with extensions
ds 10 Bigger Hearts
dd 8 Bigger Hearts
dd 4 Little Hands to Heaven
dd 2 Little Hands to Heaven

juliekay
Posts: 224
Joined: Mon Mar 23, 2009 4:39 pm

Re: I just want to thank HOD for the EXCELLENT customer service

Post by juliekay » Sun Mar 07, 2010 9:29 pm

AND I just want to pop in and say thank you for sharing! It is a BIG deal for any business to provide excellent customer service. My previous curriculum provider did NOT and it seemed to consistently come on its discussion-board.... yet the service continued to be poor. It just means so much to me that HOD character shines through in every area; from the book selections to helping with questions concerning curriculum to customer service. Thank you, Missy, for sharing. Thank you, Carrie and Mike, for your godly integrity in every area of HOD!
Julie
2010-2011
ds 13 RTR plus
ds 12 RTR plus
ds 8 RTR
dd 5
ds 2
We loved using Bigger & Preparing

DHT1999
Posts: 274
Joined: Sun Feb 22, 2009 10:00 pm
Location: Alabama

Re: I just want to thank HOD for the EXCELLENT customer service

Post by DHT1999 » Mon Mar 08, 2010 2:28 pm

Me, too! I have been waiting on a very small delivery from another curriculum provider for almost two weeks. The items were just a little something extra I wanted that HOD does not provide. I am getting aggravated. Maybe I'm spoiled now. I don't know. I just keeping thinking that if HOD can provide the kind of attention and service that they do with LARGE orders, then why can't other companies do half as much with small orders??

HOD's customer service is definately the best that I've encountered. I wish I could order everything that we want & need from HOD.
2011-2012: Creation to Christ & Bigger Hearts

"He maketh the barren woman to keep house and to be a joyful mother of children." - Psalm 113:9

Carrie
Site Admin
Posts: 8128
Joined: Wed Aug 15, 2007 8:39 pm

Re: I just want to thank HOD for the EXCELLENT customer service

Post by Carrie » Tue Mar 09, 2010 3:15 pm

Oh, ladies! Thank you SO much! My husband and my boys will be blessed by your heartfelt words today. They will encourage them so much! :D

Blessings,
Carrie

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