I'd be glad to help!
Here is HOD's return policy...
Q: What is your return policy?
A: You may return any item within 30 days for a full refund if we receive the items back in new condition. Shipping is not refundable. Please pack the box securely to avoid damage in shipping. After 30 days there is a 15% restocking fee for returns. After 60 days, there are no returns.
And here is HOD's substitution policy...
Substitution Policy:
We understand that you may already own some of the titles in our packages, so we are now allowing substitutions within our packages to enable you to always take advantage of the package discounts. This is easy to do online. Simply add the package that contains the book(s) that you already own to your shopping cart, and then enter the title that you wish to substitute in the "Ordering Instructions" box on our website at checkout. You may make a "one for one" substitution with any book that we offer of equal or lesser value to the book(s) you already own, and still receive the package discount!
The following packages are allowed one title substitution per package:
Drawn into the Heart of Reading Book Packs
Little Hands to Heaven Packages
Little Hearts for His Glory – Economy and Emerging Reader Set
Beyond Little Hearts for His Glory – Economy, Deluxe, and Emerging Reader Set
Bigger Hearts for His Glory – Economy, Science, Deluxe, Extension, and Emerging Reader Set
Preparing Hearts for His Glory – Economy, Science, Basic, Deluxe, and Extension
Creation to Christ - Science, Basic, and Extension
Resurrection to Reformation – Science, Basic, and Extension
Revival to Revolution - Science, Basic, and Extension
The following packages are allowed two title substitutions per package:
Creation to Christ – Economy
The following packages are allowed three title substitutions per package:
Resurrection to Reformation – Economy
Revival to Revolution – Economy
HTH, and have fun looking through all your great HOD books!
In Christ,
Julie